Golden Whale and Cevro Team Up on AI Tooling for Automated Player Interactions

(AsiaGameHub) –   Golden Whale has partnered with Cevro to incorporate machine learning-powered decision intelligence into an AI platform designed to automate player interactions across iGaming support and operational processes. The companies announced that this integration will link Golden Whale’s Full Model Control framework with Cevro’s AI agents.

The companies explained that Golden Whale’s framework continuously analyzes live player behavioral data to guide decisions related to engagement and incentives, including insights tied to player value, churn likelihood, and behavioral intent. These decisions are then implemented through Cevro’s AI agents via multiple channels such as chat, email, and helpdesk, with voice capabilities expected to follow in the future.

Cevro noted that its platform manages player-facing activities including bonus inquiries, KYC verifications, payment-related communications, and responsible gaming workflows. The companies emphasized that embedding decision intelligence into these interaction points aims to enable more proactive, context-sensitive engagement based on real-time player signals.

Eberhard Dürrschmid, CEO at Golden Whale, stated: “Operators are now handling a growing volume of player communications across various touchpoints, many of which are still managed reactively or manually. By integrating with Cevro’s AI agents, we can directly connect our decision intelligence into these communication workflows, allowing operators to respond with greater precision and consistency while also simplifying the management of these interactions at scale.”

Chaim Heber, CEO at Cevro, commented: “Our goal is to assist operators in automating and scaling player interactions without compromising quality or control. By combining Golden Whale’s decision intelligence, we can enhance the precision of our AI agents by leveraging deeper insights into player value, churn risk, and behavior to shape responses. This not only boosts resolution efficiency but also enables operators to deliver more impactful interactions that support player retention and long-term value.”